Shipping&Conditions

Kalma& Violeta specialized in the design and production of furniture and decoration accessories.

Our products are handmade in small quantities.

Our workers and establishments are located in Madrid, Spain.

Our Adress in Madrid: Avenida de Bélgica, 12. 28916 Madrid, Spain
Telephone: +34 685548824
Email address: hola@kalmayvioleta.com
Person to contact: Mar Gómez

Delivery orders:

To make an order it is necessary to go to the site www.kalmayvioleta.com

Before you place an order, if you have any questions relating to these terms and conditions please contact us by e-mail, this is our preferred method of contact as we are sometimes out of the office but we are most often available via e-mail.

You can also call us on +34 685548824

Once the purchase is completed we are contacting you in a brief time to confirm the order and agree with the delivery.

We ship globally and the shipping costs will be made clear to you before you confirm payment.

Delivery time varies between 5 and 8 working days after the order is confirmed.

Made to measure and beds will take an additional 20 days.

If an item is momentarily out of stock and delivery times a little longer we will inform you via e-mail.

Special orders:

We make special orders, color or measure. Please ask us: hola@kalmayvioleta.com

Taxes:

All prices indicated in the provision of products or services are including VAT.

Method of payment:

The customer can choose how to pay by credit card, bank transfer, and PayPal.

We use Paypal for our Online Credit and Debit Card Processing. All credit card numbers are encrypted in the software when the order is placed using the highest form of security encryption.

If you have any questions, please contact us at hola@kalmayvioleta.com

Shipment:

All orders are shipped from Madrid, Spain by the courier service TNT. The shipping costs are automatically calculated and shown before the customer agrees on the order.

Return Policy

We will exchange or refund any item you are not happy with provided they are returned in their original condition within 14 days of receipt. Delivery charge and returned postage will only be refunded if the item is faulty. If an item you have received is damaged please inform us within 24 hrs of delivery to arrange for a replacement to be sent.

In the case of faulty goods, we will reimburse you in full, the cost of the product and postage. In the case of non-faulty goods, we will reimburse you for the cost of the product only We are unable to offer a refund or exchange on personalized, made-to-measure/order or bespoke products unless they are faulty.

Copyright

This website and its content are copyright of Kalma&Violeta 2018.

All rights reserved.


Scroll To Top